Questions about buying or selling in Spain? Let’s chat

Last updated on October 28th, 2019 at 04:02 pm.

It’s the era of instant messaging and Ábaco won’t be left behind. Visit our website, click on the chat window and a member of our customer care department will pop up to help you.

You’ve got a pressing question about buying or selling a property in Spain but not much time. If you don’t write it down quickly, you’ll forget it. But then if you do remember it – who can you ask? If you are thinking of buying or selling a house in Spain, you want to do your research but without necessarily making any commitments. Our LiveChat can help.

From our experience we know that the buying and selling process can seem complicated. We are often asked questions such as:

• What is the reservation contract and how can you check it represents your interests?
• Is it necessary to have an independent property check prior to buying the property?
• Can I by a property using a power of attorney and save myself time and money?
• How do I obtain an NIE?
• How do I open a bank account in Spain?

All these questions and any others can be answered easily and quickly using our new LiveChat service. The service is staffed by a team of seven people in our customer care department and all you have to do to access it is to enter our website www.abacoadvisers.com where you will see the message ‘Buying or Selling? Click here’.  Any questions you think of related to buying or selling a property in Spain can be dealt with there and then.

Don’t worry, LiveChat is not intrusive. Don’t feel that you have to talk or that anyone is watching you. The window is only activated if you choose to use it. If not, you can carry on browsing and reading at your leisure.

However, if it suddenly occurs to you that you need more information you can summon a member of the customer care department. Click on the window and it will ask you to give us a couple of details before the chat starts. We just need to know your name and email address to begin the chat.

As soon as you’ve done this, you’re in and you’ll see a little picture of the person you are going to be talking to. Type in your comment and you can immediately see that it has been delivered, when it has been read and that someone is responding. It leaves a track of the questions and answers too so you can follow the conversation.

If there is a little delay, don’t worry. We’re not ignoring you and the function has worked, it just might be that someone else is chatting with us too and we need a little more time to answer your request. It’s not like waiting in a call centre queue with cheesy music in the background.

When the chat is finished you also get opportunity to comment on how useful it has been. We do want to get your feedback and we use this to improve the services we have to offer. The conversation is logged with our customer care department so if you need to contact us at a later date we can see what you’ve told us already and you don’t need to repeat information. There is also a facility to attach a document if you want and, of course, everything is completely secure and confidential.

You don’t need to be near a computer to take advantage of LiveChat. It’s a very handy service that can also be used on a mobile or tablet. So wherever you are you know that you can reach someone in a convenient way without any chance of forgetting to ask that question.